• UK firm drives efficiency in customer contact centers with new AI-powered offering

    Addressing the increasing demands of customer contact centers and call center agent productivity, Blue Prism today announced the availability ofBlue Prism Service Assist. This new offering delivers a real-time, unified 360-degree view of all customer interactions helping free up agents so they can be more responsive, empathetic and engaging, to better serve customers.

  • UK government urges council not to block 5G over unjustified health concerns

    Matt Warman, the Minister for Digital and Broadband in the UK, has said that he plans to write to all UK planning authorities to not block the country’s 5G rollout without “legitimate grounds and evidence” citing the health dangers of 5G.

  • UK supermarket to install largest EV charger network

    The largest retail network of electric vehicle (EV) chargers will be rolled out across 600 Tesco stores in the UK within the next three years, it has been announced. The British supermarket has partnered with Volkswagen to provide a charging network that will comprise of 2,400 EV charging bays, and will be installed by UK-based independent public operator, Pod Point. Customers will be able to charge their electric cars using a standard 7kW fast charger for free or benefit from the use of a rapid 50 kW charger for a small cost in line with the market rate.

  • UK telecoms security law in motion for enhanced cyber threat protection

    The Telecommunications (Security) Bill aims to give the government unprecedented new powers to boost the security standards of the UK’s telecom networks and reduce the risks of cyber threats. The bill is now on the Report Stage of the Parliament.

  • UK University launches ‘Smart City’ Mobility Centre

    The University of Warwick is set to host Europe’s first multi-million-pound Smart City Mobility Centre; a new facility for driverless capable vehicles that will plan for “transport systems of the future”.

  • UK’s first electric forecourt prepares for November launch

    In an effort to further the use of electric car usage as a mode of transport, two eco-companies in the UK have joined forces to deliver high-powered electric vehicle charging forecourts.

  • UK’s ICO investigates use of facial recognition tech in public spaces

    UK citizens have been deeply concerned about the use of facial recognition technology in public spaces, namely in the privately owned estate of Kings Cross in London.